Glossary
Every important LuxePass term, in plain language.
A shared reference for members, concierge teams, partners, finance, and customer support.
48 of 48 terms
A
- Activation Commission
- 10% of eligible net first-month subscription revenue from a personally introduced customer. Retention commission begins only from the first successful renewal.
- Activation Fee
- The one-time amount charged when a membership is first opened.
- Active Direct Customer
- A unique personally introduced customer whose subscription payment is current, verified, and compliant for the assessment cycle.
- Active Member
- A member whose subscription is paid, current, and compliant with programme terms.
- Approved Earnings
- Fiat commissions that passed attribution, payment, refund, and compliance checks.
- Attribution
- The verified connection between a customer registration and the direct partner code used.
B
- Bank Settlement
- Payment of approved fiat commissions to a verified bank beneficiary.
- Base LuxePoints
- Whole points calculated from the published eligible-spend rate or activity bonus before the active package multiplier is applied.
C
- Century Entry Qualification
- Century status is unlocked after 100 or more verified active direct customers are maintained for two consecutive billing cycles.
- Century Maintenance Threshold
- After Century qualification, at least 90 verified active direct customers maintain the 7% tier.
- Century Partner Retention Accelerator
- The 7% tier available for up to 24 successful renewal months per eligible customer. Entry requires 100+ verified active direct customers for two consecutive billing cycles; qualified partners maintain it at 90+, with a 60-day recovery window below 90.
- Century Recovery Window
- A 60-day period to restore the 90-customer maintenance threshold before prospective reclassification to the applicable Growth or Standard tier.
- Chargeback
- A reversed card payment that may also reverse related commission or points.
- Completed Booking
- Eligible travel that has been consumed and passed cancellation and supplier checks.
- Concierge Assistant
- The member-support service included across all packages for eligible booking and itinerary requests.
- Concierge Service
- An eligible request delivered by the travel desk, such as itinerary or arrival support.
- Curated Member Deals
- Selected travel or lifestyle offers made available to active members, subject to supplier terms and inventory.
D
- Direct Customer
- A customer personally introduced through a member's unique partner link or code.
E
- Eligible Activity
- A completed booking or service that satisfies the published LuxePoints rules.
- Eligible Spend
- The validated transaction amount used to calculate base points after excluding taxes, government charges, insurance, discounts, refunded amounts, supplier-paid fees, and other published exclusions.
F
- Future Booking
- An eligible new travel reservation where available LuxePoints may be applied.
G
- Group Getaways
- A member collection available to Prestige, Executive, and Legacy Black members for eligible shared or coordinated travel experiences.
- Growth Partner Retention
- A 6% retention tier for 50–99 verified active direct customers, available for up to 18 successful renewal months per eligible customer.
I
- Interswitch Recurring Payments
- The connected payment route used to process authorized subscription renewals.
L
- LuxePoints
- Closed-loop travel loyalty points used toward eligible future bookings at the programme value of 100 LuxePoints for $1; they are not cash.
- LuxePoints Multiplier
- The package rate applied to eligible base points: 1x, 1.25x, 1.5x, 2x, or 3x.
- LuxePoints Share
- 20% of eligible points earned by personally introduced customers, credited as points at the same 100-points-to-$1 travel value.
- LuxePoints Value
- The closed-loop redemption reference of 100 available LuxePoints for $1 toward an eligible future booking, subject to checkout limits.
M
- Member Pricing
- Travel rates or benefits available only to eligible active members.
- Membership Service Allocation
- The published comparison showing which travel and concierge services are included with each active membership package.
N
- Net Hotel Rate
- An eligible supplier hotel rate made available without a public retail markup, subject to taxes, fees, inventory, contract rules, and checkout terms.
- Net Subscription Revenue
- Subscription revenue after taxes, discounts, refunds, processing costs, disputes, and reversals.
P
- Partner Code
- The unique identifier used to attribute personally introduced customers.
- Pending Earnings
- Calculated fiat commissions still awaiting validation or an applicable hold period.
- Performance Partner
- An eligible member who introduces direct customers and follows the programme rules.
- Performance Uplift
- A 5% quarterly addition to eligible direct fiat commissions after the quality target is met.
- Personal Travel Agent
- The dedicated high-touch travel-planning service allocated to Legacy Black members, subject to service hours and fair-use terms.
- Points Adjustment
- A debit or credit made after a refund, cancellation, supplier correction, or support review.
- Points Ledger
- The record of earned, pending, adjusted, and redeemed LuxePoints.
- Prospective Reclassification
- A tier change applied to future eligible renewal activity; commission already approved is not removed solely because of a later tier change.
R
- Redemption Limit
- The maximum LuxePoints that may be applied to an eligible booking, shown at checkout.
- Retention Commission
- A percentage of eligible net revenue from successful renewals: Standard 5% for up to 12 months, Growth 6% for up to 18 months, or Century 7% for up to 24 months.
- Retention Ladder
- The three-step Standard, Growth, and Century structure based on verified active personally introduced customers.
S
- Secure Card Billing
- Subscription processing using an approved card payment provider and customer authorization.
- Standard Lounge Access
- Access to the lounge marketplace or eligible paid entry; it does not mean complimentary visits unless a package expressly states them.
- Standard Partner Retention
- A 5% retention tier for 1–49 verified active direct customers, available for up to 12 successful renewal months per eligible customer.
V
- Validation Period
- The time used to confirm payment, booking completion, refund status, and eligibility.
- Verified Beneficiary
- The approved bank account holder eligible to receive fiat commission settlement.