Legal
Refunds and cancellations
What happens to subscriptions, bookings, LuxePoints and commissions when something is reversed.
The refund policy is published before public enrollment opens. In outline: subscription payments follow the billing-cycle rules shown before confirmation; travel bookings follow the supplier's cancellation terms shown at checkout; and LuxePoints or partner commissions linked to a refunded, cancelled or reversed transaction are adjusted in the relevant ledger.
Refunded amounts, chargebacks and disputed payments do not count as eligible spend or eligible revenue.
For a specific booking or payment, contact concierge from the member office or use the contact page.